Shipping policy

At Lou Renard, we are committed to offering you a simple, fast and affordable shipping experience for your online purchases.

Here is our shipping policy:

Delivery times:

• Mainland France: 5 to 9 working days. Belgium, Switzerland and Luxembourg: 6 to 12 working days. We do our best to get your items to you as quickly as possible.

Shipping costs:

• Shipping costs €3.90 for all orders to mainland France, Belgium, Switzerland and Luxembourg. This simple pricing means you receive your products with peace of mind, with no hidden fees.

Free shipping:

• We offer free shipping on all orders over €45 to mainland France, Belgium, Switzerland and Luxembourg.

Return costs:

• Return costs are the customer's responsibility. If you wish to return a product for any reason, please email our customer service at contact@lou-renard.com for detailed instructions on the return procedure.

At Lou Renard, we strive to make your online shopping experience as enjoyable as possible, from order to delivery. If you have any questions about our shipping policy or need help placing an order, please don't hesitate to contact our customer service. We are here to help.

Our orders are shipped from our warehouses in Asia. Delivery times are given as an indication only and may vary depending on the carrier and customs checks.